Donor Care & Administrative Support Officer

Human-Appeal; Cheadle; Presencial; GBP 22 000 - 29 000; Tempo integral

Resumo da oferta

Human Appeal is seeking an Admin and Business Support Officer in the Donor Care department based at Cheadle, Manchester. You will act as a central point for departments, manage reception and mail, provide confidential executive support, and assist with budgeting and financial monitoring as needed.

The role ensures a professional public image, smooth front/back office operations, and compliant administration across projects within the charity.

Qualificações

• Certificate or diploma in administration or business or equivalent.
• GCSE Maths and English with college level education.
• 6-12 months experience in similar role.
• Computer literate and competent with Microsoft Office.
• Excellent written/spoken English.

Responsabilidades

• Liaising with donors on the phone and via email to maximise donation income.
• Logging and addressing complaints to ISO quality standards.
• Providing general customer service and information to stakeholders.
• Maintain admin procedures and secure records/data for business efficiency.
• Post management and handling of confidential information to ensure timely delivery.
• Provide secretarial support including meetings, minute taking and filing.
• Maintain stock levels of office supplies and assist with project documentation.
• Support project-based work and reporting requirements.

Conhecimentos

Customer service

Microsoft Office

English proficiency

Formação académica

Certificate or diploma in administration or business

GCSE Maths and English with college level education

Ferramentas

DMS

AMS

Descrição da oferta de emprego

Human Appeal is seeking an Admin and Business Support Officer in the Donor Care department based at Cheadle, Manchester. You will act as a central point for departments, manage reception and mail, provide confidential executive support, and assist with budgeting and financial monitoring as needed.

The role ensures a professional public image, smooth front/back office operations, and compliant administration across projects within the charity.