Clinical Operations Officer (Administrator)

Devon Air Ambulance; Exeter; Hybrid; GBP 24,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays pro rata

Employer pension 6%

Maternity/Paternity & Adoption leave

Buying annual leave

Wellbeing support

Job summary

Devon Air Ambulance, based at our Head Office in Exeter and airbases in Exeter and North Devon, seeks an experienced administrator to support operations and logistics for a fixed-term maternity cover of ~10 months.

You will coordinate equipment, stock, vehicles and systems, maintain compliance and training records, and liaise with suppliers. The role involves patient aftercare administration, visitor welcome duties, and helping ensure smooth operations across the charity.

Qualifications

• Experience in operational administration, logistics, stock control or healthcare support.
• Strong coordination and administration skills and attention to detail.
• Comfortable using Microsoft 365 and maintaining accurate records.

Responsibilities

• Coordinate medical stock and consumables across airbases and bases.
• Arrange equipment servicing and repairs and manage medicines and cold chain.
• Maintain compliance and training records; liaise with suppliers and support vehicle logistics.
• Book training and support patient aftercare administration.
• Welcome visitors to Head Office and support a wide range of operational activities.

Skills

Operational administration

Logistics coordination

Stock control

Healthcare support

Communication

Tools

Microsoft 365

Databases

Job description

Contract Type: Fixed Term Contract to cover Maternity Leave - Approximately 10 months (until September 2027)

Location: Based at DAA HQ (Exeter) & Airbases (Exeter and North Devon), with scheduled opportunities to work remotely

The Role

This is an exciting opportunity to play an important part in supporting the teams who deliver our critical care service. Working closely with operational colleagues and crew, you’ll help coordinate the medical equipment, supplies, vehicles and systems that keep our service running smoothly, while also contributing to the welcoming and professional service provided by our Support Hub. No two days are the same, and your work will have a direct impact on our ability to deliver lifesaving care across Devon.On a typical day you could be coordinating medical stock and consumables across our airbases, arranging equipment servicing and repairs, supporting medicines and cold chain management, maintaining compliance and training records, liaising with suppliers, assisting with vehicle logistics, booking training, supporting patient aftercare administration, welcoming visitors to Head Office, and working with colleagues across the charity to ensure our operations run efficiently and effectively

The Candidate

We’re looking for a positive, practical and highly organised person who enjoys variety and takes pride in getting the details right.You'll be an excellent communicator and collaborative team member, with relevant experience in operational administration, logistics, stock control or healthcare support.Comfortable working across multiple priorities, you'll have strong coordination and administration skills, confidence using Microsoft 365 and databases, and the ability to maintain accurate records and handle sensitive information appropriately.You’ll also be calm, professional and adaptable, with the confidence to work independently when needed and the flexibility to support a wide range of operational and organisational activities.With a genuine commitment to excellent customer service and continuous improvement, you'll thrive in a role where teamwork, reliability and attention to detail are essential.

The Package

£28,500 per annum. This is a fixed term contract to cover Maternity leave, based at our Head Office in Exeter and our Airbase in Exeter and North Devon, with scheduled opportunities to work remotely.

As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Buying annual leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Counselling and financial wellbeing services

The closing date for applications is 9am on Tuesday 27th October 2026.

Interviews will be held at our Head Office in Exeter on Wednesday 4th and Thursday 5th November 2026.

If you would like to find out more information about the role, or speak to one of the Support Hub team, please contact us at [e-mail].

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

We recognise that candidates may use AI tools to support their application, for example to improve clarity, structure, or presentation. However, we value authenticity and expect candidates to retain accountability for the content of their application, and for all submissions to reflect the candidate’s own experience and skills and be an honest representation of their capabilities. Please be assured that we do not use AI to make shortlisting or hiring decisions.

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.