Supporter Care & Engagement Officer

Charity Journal; Rochester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

On-site role in Rochester

Training and development

Inclusive environment

Job summary

Air Ambulance Charity Kent Surrey Sussex in Rochester, UK, is seeking a Supporter Experience Officer to join our on-site team. The role focuses on delivering high-quality supporter care through responsive communication, accurate record-keeping, and cross-team collaboration.

You will handle supporter interactions by phone and email, process donations and welcomes, and help maintain excellent service during busy periods.

Qualifications

• Strong organizational skills and attention to detail are essential for managing supporter interactions and records.
• Excellent verbal and written communication abilities to engage supporters professionally.
• Proactive approach and willingness to support colleagues across teams.
• Ability to manage multiple tasks in a busy environment within the charity sector.
• Transferable skills from other roles or life experiences are welcomed.

Responsibilities

• Manage incoming supporter calls, emails, and correspondence promptly.
• Process donations and supporter communications accurately.
• Maintain up-to-date supporter records in internal systems.
• Provide administrative support to ensure smooth supporter service delivery.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Proactive nature

Job description

Air Ambulance Charity Kent Surrey Sussex in Rochester, UK, is seeking a Supporter Experience Officer to join our on-site team. The role focuses on delivering high-quality supporter care through responsive communication, accurate record-keeping, and cross-team collaboration.

You will handle supporter interactions by phone and email, process donations and welcomes, and help maintain excellent service during busy periods.