Support Services Officer

Devon Air Ambulance; Exeter; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays (

Pension scheme, 6% employer contrib

Job summary

Devon Air Ambulance is seeking a Support Services Officer to join our Head Office in Exeter on a fixed-term basis to cover maternity leave. You will support our Fundraising team, maintain donor records in our CRM, and deliver central administrative and reception services to ensure a smooth-running operation.

Daily tasks include handling enquiries, building donor relationships, preparing acknowledgements and supporting income streams.

Qualifications

• Previous experience in a customer service, reception or office support role is required, alongside experience in fundraising or supporter services administration.
• Strong administration and communication skills with excellent attention to detail are essential.
• Experience using a CRM or donor database is desirable.

Responsibilities

• Respond to supporter and fundraising enquiries by telephone, email and face to face.
• Build positive relationships with donors, fundraisers and members of the public.
• Prepare personalised acknowledgements and steward supporters throughout their fundraising activities.
• Process donations and maintain accurate supporter records on our CRM system.
• Support the administration of income streams including in-memory giving, legacies, talks and collected income.
• Coordinate collection tins and support collection box volunteers.
• Provide welcoming and professional reception cover at Head Office.
• Provide general administrative and logistical support across the organisation.

Skills

Administration

Customer service

Communication skills

Attention to detail

Tools

CRM system

Job description

Contract Type: Fixed Term Contract to cover Maternity Leave - Approximately 9 months (until July 2027)

Location: Based at DAA HQ, Exeter, with scheduled opportunities to work remotely

Salary: £28,500 per annum FTE

Hours: 37.5 hours per week

Contract Type: Fixed Term Contract to cover Maternity Leave - Approximately 9 months (until July 2027)

Location: Based at DAA HQ, Exeter, with scheduled opportunities to work remotely

The Role

We have an exciting opportunity to join us as a Support Services Officer based at our Head Office in Exeter. As part of our Support Hub, you will provide specialist support to our Fundraising team while helping to deliver the central administrative and reception services that keep our organisation running effectively. You will play an important role in providing an excellent experience for our donors and supporters, maintaining accurate records and supporting a range of fundraising income streams.

Daily tasks may include:

• Responding to supporter and fundraising enquiries by telephone, email and face to face
• Building positive relationships with donors, fundraisers and members of the public
• Preparing personalised acknowledgements and stewarding supporters throughout their fundraising activities
• Processing donations and maintaining accurate supporter records on our CRM system
• Supporting the administration of income streams including in-memory giving, legacies, talks and collected income
• Coordinating collection tins and supporting collection box volunteers
• Providing welcoming and professional reception cover at Head Office
• Providing general administrative and logistical support across the organisation
• Handling supporter information and donations in line with data protection, Gift Aid and fundraising requirements

Candidate

We’re looking for a highly organised, dependable and adaptable individual who is committed to providing an excellent experience for our supporters. You will have strong administration and communication skills, excellent attention to detail and the ability to balance a varied workload in a busy environment. Previous experience in a customer service, reception or office support role is required, alongside experience in fundraising or supporter services administration.

If you are looking for a varied and rewarding role where you can help provide an exceptional experience for our supporters and make a real difference to your local community, we want to hear from you!

Package

£28,500 per annum. This is a fixed term contract to cover Maternity leave, based at our Head Office in Exeter with scheduled opportunities to work remotely.

As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Buying annual leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services

Find out more about your benefits here.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.