Fundraising Data and Insight Officer

The Methodist Church in Britain; England; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

St Catherine's Hospice in the Data and Insight Team within the Income Generation & Marketing directorate seeks an experienced CRM Data Analyst to keep the CRM (Raiser's Edge) fit for fundraising. You will train users, manage data, run imports and selections, and translate campaign insight into action.

The role is full-time on weekday days with a mix of home working and regular onsite attendance; hands-on database experience and GDPR knowledge are essential.

Qualifications

• GCSE grade C or above in English and Maths, or equivalent.
• In-depth experience of a contacts database such as Raiser's Edge or a similar CRM.
• Experience of capturing Gift Aid, supporter preferences and suppressions.
• Excellent knowledge of MS Office, particularly Excel and Access.
• Understanding of Data Protection legislation and GDPR as they relate to fundraising.

Responsibilities

• Ensure the CRM database meets the needs of the department.
• Deliver user training on the CRM.
• Manage data, including selections, analysis, segmentation and imports.
• Evaluate campaigns and supporter journeys with the Fundraising and Partnerships teams.
• Turn insight into action to shape fundraising activity and maximise income.
• Champion best practice in data use.
• Help embed data-led decision making across the department.
• Suggest process and system improvements and efficiencies.
• Produce marketing and fundraising campaign selections.
• Report on income and expenditure.
• Maintain and update the contacts database.

Skills

Raiser's Edge experience

Campaign segmentation

Data analysis

MS Office Excel

Education

GCSE English & Maths

Tools

Raiser's Edge

NXT

Access

Job description

This permanent post sits in the Data and Insight Team of the Income Generation & Marketing directorate at St Catherine's Hospice, a local charity. The role centres on keeping the CRM database fit for the fundraising department, covering user training, data management and system improvement, and turning campaign and supporter insight into action. It is full-time on weekday days, with a mix of home working and regular onsite attendance. Hands-on experience of a contacts database such as Raiser's Edge is central to fit.

What the job involves

• Ensure the CRM database meets the needs of the department
• Deliver user training on the CRM
• Manage data, including selections, analysis, segmentation and imports
• Evaluate campaigns and supporter journeys with the Fundraising and Partnerships teams
• Turn insight into action to shape fundraising activity and maximise income
• Champion best practice in data use
• Help embed data-led decision making across the department
• Suggest process and system improvements and efficiencies
• Produce marketing and fundraising campaign selections
• Report on income and expenditure
• Maintain and update the contacts database

Qualifications

• GCSE grade C or above in English and Maths, or equivalent

Experience

• In-depth experience of a contacts database such as Raiser's Edge or a similar CRM
• Experience of producing marketing or fundraising campaign selections
• Experience of capturing Gift Aid, supporter preferences and suppressions
• Ability to update and maintain a database
• Ability to report on income and expenditure

Skills & knowledge

• Excellent knowledge of MS Office, particularly Excel and Access
• Understanding of Data Protection legislation and GDPR as they relate to fundraising
• Excellent written and verbal communication, with the confidence to build relationships at all levels
• Understanding of excellent donor care
• Sound judgement and problem-solving using complex data
• Excellent attention to detail and accuracy

Other

• Planning and prioritising to meet deadlines
• Working on own initiative
• Developing effective internal and external relationships
• Excellent administration and time management

Nice to have

• Experience of using Raiser's Edge or NXT
• Training or a qualification in Raiser's Edge or NXT
• GDPR compliance training or equivalent demonstrable experience
• Experience of working with volunteers
• Experience of working in a fundraising-oriented environment

What’s offered

• 25 days annual leave rising to 30 with length of service, plus bank holidays
• Option to buy or sell annual leave days
• A day off for volunteering and a day off for moving house
• Pension with up to 9% employer contributions, or NHS pension
• Life assurance scheme
• Counselling offering
• Range of discounts
• Enhanced maternity and adoption pay