Database & Insights Officer (Fundraising)

The Connection at St. Martin-in-the-Fields; Greater London; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Pension

Cycle to Work

Season Ticket Loan

Employee Assistance Programme

Training budget

Job summary

The Connection at St Martin's is seeking a Database & Insights Officer to manage our fundraising CRM (Raiser's Edge NXT) and turn data into actionable insights. Working with Fundraising, Communications and Finance, you will build reports, dashboards and deepen donor stewardship while ensuring data accuracy and security.

You will oversee data imports, income processing and database administration, identifying opportunities to improve data quality and efficiency across the organisation.

Qualifications

• Experience with fundraising CRM systems, preferably Raiser's Edge NXT.
• Ability to transform data into reports, dashboards and insights for fundraising activities.
• Experience in data imports, income processing and database administration.
• Strong problem-solving and data quality improvement skills.

Responsibilities

• Own day-to-day management of the fundraising CRM (Raiser's Edge NXT).
• Transform data into reports, dashboards and practical insights for fundraising activity.
• Oversee data imports, income processing and database administration.
• Identify opportunities to improve data quality and streamline processes.

Skills

Data analysis

Report building

Data quality

Stakeholder comms

Tools

Raiser's Edge NXT

Job description

About The Connection at St Martin's

We believe that no one should have to sleep rough on London's streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Database & Insights Officer will play a vital role in turning our data into insight and helping The Connection at St Martin's build stronger relationships with its supporters. As a key member of the Fundraising & Communications Team, you'll take ownership of the day-to-day management of our fundraising CRM (Raiser's Edge NXT), ensuring our supporter data is accurate, secure and working hard for the organisation.

Working closely with colleagues across Fundraising, Communications and Finance, you'll transform data into useful reports, engaging dashboards and practical insights that help shape fundraising activity, strengthen supporter stewardship and inform our decision making. You'll oversee data imports, income processing and database administration, while spotting opportunities to improve data quality, streamline processes and make better use of our systems.

This is a hands on, varied role for someone who enjoys getting under the bonnet of a CRM, solving problems and finding smarter ways of working. You'll be someone who can turn a messy dataset into a clear insight, spot a process that could work better and support colleagues to get the most from our data.

If you're curious about how data can drive fundraising impact, enjoy making systems work better and want to use your skills to support an organisation making a real difference to people's lives, we'd love to hear from you.

This is a 2-year fixed term contract.

Salary: £37,581 - £42,025 (Scale Points 19 - 25)

Closing Date: Friday 23rd October 2026

Interview Date: Tuesday 3rd November 2026

Our Benefits

• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension - 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK's favourite retailers)

We are a London Living Wage employer