Fundraising Data Administrator

The Methodist Church in Britain; East Ham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Job summary

East and North Hertfordshire Hospitals' Charity is seeking a Fundraising Data Administrator to join the fundraising team at the Lister Hospital. You will manage donor enquiries, record donations, and keep the CRM accurate while producing mailing lists and financial reports for fundraising campaigns across the sites.

Strong experience with CRM systems, data entry, and advanced Excel is essential. The role involves supporting fundraisers and attending events as required, with flexible working

Qualifications

• A Level or equivalent education.
• Charity or customer-facing work experience.
• Administrative and customer service experience.
• Advanced Excel and wider Microsoft Office computer literacy.
• Managing a database or CRM system, with data entry experience.
• Creating reports, including financial reports.

Responsibilities

• Manage the start of donor stewardship by handling all incoming enquiries to donor care standards.
• Open and sort post, and bank and record donations and monies received by post, online, phone, bank transfer or in person.
• Maintain the donor database, entering data onto the CRM, spotting inaccuracies and resolving anomalies.
• Manage the office filing system, storing and recording paperwork.
• Send thank you letters and donation acknowledgements to supporters.
• Generate mailing lists to support fundraisers' appeals, campaigns and events.
• Provide administrative support to fundraisers and attend events as required.
• Send regular financial reports to the charity team.
• Liaise with the finance team to ensure monies are accounted for and acknowledged, and deal with their enquiries.

Skills

Advanced Excel

CRM/database management

Data entry accuracy

Administrative support

Education

A Level or equivalent

Tools

Donorfy CRM

Microsoft Office

Job description

This fundraising data administrator role sits in the fundraising team of the East and North Hertfordshire Hospitals' Charity, based at the Lister Hospital and covering all four hospitals. The work centres on donor care from first contact: handling enquiries and donations, keeping the CRM accurate, and producing mailing lists and financial reports. It supports appeals for specialist equipment, research and patient experience projects across the sites. Candidates need hands-on CRM or database experience and advanced Excel.

What the job involves

• Manage the start of donor stewardship by handling all incoming enquiries to donor care standards
• Open and sort post, and bank and record donations and monies received by post, online, phone, bank transfer or in person
• Maintain the donor database, entering data onto the CRM, spotting inaccuracies and resolving anomalies
• Manage the office filing system, storing and recording paperwork
• Send thank you letters and donation acknowledgements to supporters
• Generate mailing lists to support fundraisers' appeals, campaigns and events
• Provide administrative support to fundraisers and attend events as required
• Send regular financial reports to the charity team
• Liaise with the finance team to ensure monies are accounted for and acknowledged, and deal with their enquiries

Qualifications

• A level or equivalent education

Experience

• Charity or customer-facing work experience
• Administrative and customer service experience
• Working as part of a team
• Advanced Excel and wider Microsoft Office computer literacy
• Managing a database or CRM system, with data entry experience
• Creating reports, including financial reports

Skills & knowledge

• Working independently, managing own workload and delivering several projects at once
• Strong written, oral, online and telephone communication
• Strong analytical skills with words and numbers
• Persuasive and negotiation skills
• Problem solving and presenting complex information in an accessible, compelling format
• Knowledge of GDPR policy

Other

• Understanding of, and commitment to, equality, diversity and inclusion
• Role modelling the Trust's values every day

Nice to have

• Degree or equivalent professional qualification, or equivalent experience
• Experience of the Donorfy CRM
• Project planning and coordination
• Knowledge of the Charity Fundraising Code and guidelines

What’s offered

• Flexible working requests considered formally, balanced against service needs