Fundraising Data And Insight Officer

St Catherine'S Hospice; Crawley Down; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Annual leave 25–30 days + BHs

Pension scheme

Life assurance

Counselling

Discounts

Maternity and adoption pay

Job summary

St Catherine’s Hospice is seeking a proactive Data & Insight professional to manage our CRM (Raiser's Edge or similar). You will work with the Fundraising and Partnerships teams to evaluate campaigns, train users, and improve data processes, turning insights into actions that maximise income.

The role focuses on data governance, accuracy, and data-led decision making to drive fundraising activity across West Sussex and East Surrey. Hybrid working with regular onsite attendance.

Qualifications

• Experience with Raiser’s Edge or similar CRM
• Strong data analysis and interpretation skills
• Proven ability to manage and improve data processes

Responsibilities

• Collaborate with Fundraising and Partnerships teams to evaluate campaigns
• Turn insights into actions to improve donor journeys
• Train users and document data processes and improvements
• Ensure high accuracy and data quality across the CRM

Skills

Data analysis

Data management

CRM experience

Attention to detail

Tools

Raiser’s Edge

Job description

About Us

St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey. We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.

The Role

This post is offered on a permanent full time basis, working 37.5 hours per week, Monday to Friday 8.30am to 5pm. At St Catherine’s we offer work from home opportunities, however, this is adaptable depending on business need, and regular onsite attendance is required.

About You

Are you a proactive, analytical and highly motivated professional looking for your next challenge in fundraising data and insight? Do you have in-depth experience of working with a contacts database (Raiser's Edge or similar CRM)? This is a key role, ensuring the CRM database meets the needs of the department, covering user training, data management, process improvement and system improvement. You will work closely with the Fundraising and Partnerships teams to evaluate the success of campaigns and supporter journeys, turning insight into action to help shape fundraising activity and maximise income.

Data and Insight role will bring

• Championing best practice in data usage
• Help embed data-led decision making across the department
• Suggesting process improvements and efficiencies
• Experience working with a contacts database
• High levels of accuracy and attention to detail

Employees at St Catherine’s Hospice can enjoy a variety of benefits including

• Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering & moving house.
• Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
• Life Assurance Scheme, Counselling Offering, and a range of discounts.
• Enhanced maternity and adoption pay.

Terms & Conditions

• Please ensure you have read our employee and recruitment privacy statement prior to applying for this role.
• Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.
• Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment.
• We understand that Artificial Intelligence (AI) may be used to support some applications, whilst we do not discourage this, please ensure any documentation and applications submitted accurately and truthfully reflect your own experience and suitability for this role.
• Please note we operate an internal recruitment function and are not engaging agencies at this time.

We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 3 Leader, committed to creating an inclusive, supportive workplace.

We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. You can access the Hospice by car, bus, bike or walking, with full transport details on our website. If you require any additional information or would like to discuss this role further, please email [e-mail] or give us a call on 01293 447353.

We are an equal opportunities employer and welcome applications from all sections of the community.