Supporter Care and Data Operations Lead

The Myton Hospices; Warwick; Remote; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days annual leave

Bank holidays

GP access

Blue Light Card

Staff discount in charity shops

Job summary

The Myton Hospices is seeking an experienced Supporter Care & Data Operations Lead to manage the Database & Supporter Care Team in Warwick. The role focuses on accurate data processing, donor relations, and improving data workflows to support fundraising activities.

You will lead data imports, monitor KPIs, and ensure GDPR compliance while coordinating workloads and maintaining high-quality CRM data across projects. This is a part-time, office-based position with occasional travel to other sites.

Qualifications

• Experience managing large data volumes across multiple sources.
• Strong IT skills with databases or CRM systems.
• Experience coordinating people, workloads and priorities.
• Attention to detail and accuracy; GDPR knowledge.

Responsibilities

• Lead day-to-day operations of the Database & Supporter Care Team.
• Oversee accurate processing of supporter, income and CRM data.
• Analyse data to monitor KPIs and identify improvements.
• Lead data imports from external fundraising platforms.
• Support Gift Aid processing and income reconciliation.

Skills

Data management

CRM systems

Data analysis & KPIs

Stakeholder coordination

GDPR & data governance

Tools

CRM software

Job description

Permanent, part time (25 hours per week)

Closing Date:

27th November 2026

Help us make a difference to people with life-limiting illnesses…

At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.

About the role

We’re looking for an experienced Supporter Care or Data professional to lead the day-to-day operations of our Database & Supporter Care Team and ensure we provide an excellent service to our donors, supporters and internal teams.

This is a hands-on leadership role, improving processes and making sure things get done accurately and on time. You’ll lead the accurate import of data from external fundraising platforms, help maintain data quality, and identify opportunities to continually improve how we work.

As our Supporter Care & Data Operations Lead, you will be:

• Coordinating workloads and priorities within the team
• Overseeing accurate supporter, income and CRM data processing
• Analysing data to monitor KPIs and identify opportunities to improve
• Leading data imports from external fundraising platforms
• Supporting Gift Aid processing, income reconciliation and fundraising activity

Other roles you may have experience of could include: Customer Care Team Leader; Database Officer; CRM Officer; Fundraising Operations.

The role will involve occasional travel to other Myton sites or fundraising events, but you will have a main office base in Warwick.

About you

We would love to hear from you if you have:

• Experience of managing significant volumes of data
• Strong IT skills, including experience with databases or CRM systems
• Experience of coordinating people, workloads and priorities
• Attention to detail and accuracy
• Understanding of GDPR and data governance
• Clear, professional and compassionate communication
• Ability to identify, investigate and solve problems

We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.

We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.

Benefits of working at Myton

Myton is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, and their families. In recognition of this, we offer a wide range of employee benefits including:

• 28 days annual leave + bank holidays, increasing with long service
• Additional leave purchasing
• 24/7 GP access
• Blue Light Card, Charity Worker Discounts & Tickets for Good
• Colleague Support Service (EAP)
• Life assurance with flexible levels of cover
• Free on-site parking & discounted EV charging
• Cycle to work scheme
• Free menstrual products
• Winter savings scheme
• Free flu jabs
• Staff discount in our charity shops and canteens