Fully Remote Call Centre Advisor

Midianet; Birmingham; Remote; GBP 21,000; Full time

Job summary

A leading service provider is seeking a dedicated individual to handle emergency call responses from a remote location. The role involves supporting residents in sheltered housing while delivering excellent customer service. Candidates need to have experience in call centres, solid communication skills, and proficiency in Microsoft Office. This is a full-time permanent position.

Qualifications

• Experience working in a call centre handling a high volume of incoming calls.
• Ability to follow lengthy processes accurately.
• Strong communication skills, both written and spoken.

Responsibilities

• Be the first point of contact for emergency alarm calls.
• Support sheltered housing residents ensuring their safety.
• Manage difficult conversations with empathy and control.

Skills

Call centre experience

Customer service skills

Proficiency in Microsoft Office

Attention to detail

Communication skills

Education

Solid general education

Job description

Overview

• Job Type: Full-time permanent
• Location: UK (Remote)
• Salary: £20,483.84
• Hours: 32 hours per week
• Shifts: earlies and late shifts available

Responsibilities

• Be the first point of contact for emergency alarm calls, ensuring a swift and efficient response.
• Support sheltered housing residents and those living independently, ensuring their safety and well-being.
• Deliver exceptional customer service with empathy, professionalism, and a smile, even over the phone.
• Manage difficult conversations with empathy and control, turning challenging calls into positive experiences.
• Maintain confidentiality and professionalism in every interaction.
• Work closely with a supportive team, fostering a collaborative and positive working environment.

Qualifications

• Experience working in a call centre role handling a high number of incoming calls
• Relevant experience includes Local Authorities, Emergency Services, retail call centres or British Telecom control centres (desirable)
• Must be able to follow lengthy processes
• A solid general education is required
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and accurate data entry skills
• Excellent communication skills, both spoken and written
• Ability to remain calm, patient, and tactful under pressure
• Organised, reliable, and detail-oriented
• A proactive problem-solver who uses initiative

Shift Information

• Early and late shifts available as separate roles
• Weekends are required fortnightly and some bank holidays (hours back in lieu)

Please apply today to be considered for this opportunity.