Full-Time Veterinary Receptionist — Welcoming Clients & Pets

IVC; Belper CP; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

6.6 weeks annual leave

Enhanced family-friendly policies

Healthcare options

Cycle to Work scheme

Pension scheme

Discounted veterinary care

Staff learning and development

Voluntary benefits

Job summary

inspiring vet care is seeking a proactive and customer-focused Receptionist for Riverside Veterinary Centre in Belper. This full-time, fixed-term role handles front-desk duties, client communications, and reception operations to ensure a welcoming experience for pets and their owners.

You will manage appointments, enquiries, and payments while collaborating with clinical and non-clinical teams to support a smooth client and patient journey.

Qualifications

• Experience in a customer-facing role with strong service focus.
• Ability to manage multiple tasks in a busy environment.
• Friendly, organized and team-oriented with a willingness to learn.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism
• Answering telephone calls and handling client enquiries
• Booking and managing appointments efficiently
• Providing information on services and appointment processes
• Handling pre-authorisations and insurance claims
• Taking payments and managing financial transactions
• Completing daily administrative tasks
• Maintaining a clean, fresh, and welcoming reception and waiting area
• Relaying client queries to veterinary surgeons and nurses, and responding appropriately
• Supporting ongoing client communication and follow-ups

Skills

Excellent communication

Customer-facing experience

Multi-tasking

Team collaboration

Proactive attitude

Job description

inspiring vet care is seeking a proactive and customer-focused Receptionist for Riverside Veterinary Centre in Belper. This full-time, fixed-term role handles front-desk duties, client communications, and reception operations to ensure a welcoming experience for pets and their owners.

You will manage appointments, enquiries, and payments while collaborating with clinical and non-clinical teams to support a smooth client and patient journey.