Full-Time Vet Clinic Receptionist (6‑Month)

IVC Evidensia; Belper CP; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

6.6 weeks annual leave

Birthday day off

Healthcare cash plan

Cycle to Work scheme

Pension scheme

Discounted veterinary care

Learning and development opportunities

Job summary

IVC Evidensia is seeking a friendly Receptionist for Riverside Veterinary Centre in Belper. The role is full-time for 6 months fixed-term, supporting day-to-day client care and clinic administration in a busy single-site practice.

You will be the first point of contact for clients, handle enquiries, manage appointments, process payments and liaise with vets and nurses to ensure a smooth client journey. Prior customer service experience is valuable in this welcoming team.

Qualifications

• Experience in a customer-facing role with a focus on service and courtesy.
• Excellent communication skills and a welcoming manner.
• Ability to manage multiple tasks in a busy environment.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism.
• Answering telephone calls and handling client enquiries.
• Booking and managing appointments efficiently.
• Providing information on services and appointment processes.
• Handling pre-authorisations and insurance claims.
• Taking payments and managing financial transactions.
• Completing daily administrative tasks.
• Relaying client queries to veterinary staff and following up.

Skills

Customer Service

Communication

Multitasking

Team Player

Attention to Detail

Job description

IVC Evidensia is seeking a friendly Receptionist for Riverside Veterinary Centre in Belper. The role is full-time for 6 months fixed-term, supporting day-to-day client care and clinic administration in a busy single-site practice.

You will be the first point of contact for clients, handle enquiries, manage appointments, process payments and liaise with vets and nurses to ensure a smooth client journey. Prior customer service experience is valuable in this welcoming team.