Veterinary Receptionist — Client Concierge for Pet Care

Vets for Pets; Redditch; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Private Healthcare

20% discount with Pets at Home

Job summary

Vets4pets Redditch is seeking a receptionist to be the friendly face for clients and their pets. You will manage bookings, payments and support daily operations, ensuring excellent client service in a busy practice.

The role emphasizes strong client care, team collaboration, and efficient use of our online booking system, with a focus on great service and smooth clinic day-to-day running.

Qualifications

• You will be the friendly and welcoming face for clients and their pets when they arrive at the practice.
• You will provide guidance by keeping up-to-speed with practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.

Responsibilities

• Greet clients and support, guide and advise.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.

Skills

Customer service

Computer literacy

Job description

Vets4pets Redditch is seeking a receptionist to be the friendly face for clients and their pets. You will manage bookings, payments and support daily operations, ensuring excellent client service in a busy practice.

The role emphasizes strong client care, team collaboration, and efficient use of our online booking system, with a focus on great service and smooth clinic day-to-day running.