Full-Time Customer Experience Specialist (Inbound Support)

Marston Holdings Limited; Inverness; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Pension scheme

Staff discounts

Training and development

Job summary

Marston Holdings Ltd is recruiting Customer Service Agents for a fixed-term role in our Inverness contact centre. You will handle inbound calls, process payments, and support customers with applications and account queries, delivering clear and fair service.

You will work across channels, maintain accurate records, and follow guidelines to ensure customers receive the right help. Training and ongoing support are provided.

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Confident using Microsoft Office applications.
• Able to work independently as well as part of a team.

Responsibilities

• Handle inbound customer calls.
• Take and process payments accurately.
• Support customers with applications and account queries.
• Manage sensitive or difficult conversations with confidence and empathy.
• Update customer records using internal systems.

Skills

Communication skills

Empathy

Organisational skills

MS Office

Tools

CRM systems

Microsoft Office

Job description

Marston Holdings Ltd is recruiting Customer Service Agents for a fixed-term role in our Inverness contact centre. You will handle inbound calls, process payments, and support customers with applications and account queries, delivering clear and fair service.

You will work across channels, maintain accurate records, and follow guidelines to ensure customers receive the right help. Training and ongoing support are provided.