Customer Experience Specialist - Fast-Paced Support

Sanderson Recruitment Plc; Glasgow; On-site; GBP 17,000 - 19,000; Full time

Job summary

Sanderson Recruitment Plc is seeking a Customer Experience Specialist in Glasgow to deliver a first-class customer experience within a fast-paced contact centre. You will handle high volumes of calls, participate in training, and actively support changes to improve customer service outcomes.

The role emphasises customer focus, teamwork and flexibility, with opportunities for personal development in a regulated environment.

Qualifications

• Customer-focused approach with ability to build relationships and meet promises.
• Works well with others, sharing knowledge and collaborating across teams.
• Proactively develops skills and seeks opportunities for growth.
• Adapts plans in response to changing information and circumstances.

Responsibilities

• Serve customers in a fast-paced contact centre, delivering a first-class experience.
• Handle high call volumes (150+ calls) with accuracy and empathy.
• Participate in training and coaching to improve quality and satisfaction.
• Support with change activities to improve customer service delivery.
• Ensure compliance with all regulatory requirements and training.

Skills

Customer focus

Team working

Personal development

Flexibility

Job description

Sanderson Recruitment Plc is seeking a Customer Experience Specialist in Glasgow to deliver a first-class customer experience within a fast-paced contact centre. You will handle high volumes of calls, participate in training, and actively support changes to improve customer service outcomes.

The role emphasises customer focus, teamwork and flexibility, with opportunities for personal development in a regulated environment.