Branch Banking Advisor: Customer Champion

Description This; Inverness; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing benefits

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice options

Job summary

Nationwide is seeking a Customer Representative for our Inverness branch to assist customers in person, over the phone and online. The role is permanent, full-time (35 hours per week, Monday to Saturday) with a 45-minute commute requirement to the Inverness branch.

You will deliver great customer experiences across a range of banking moments, helping customers feel supported, respected and confident in managing their money with care and clarity.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Job description

Nationwide is seeking a Customer Representative for our Inverness branch to assist customers in person, over the phone and online. The role is permanent, full-time (35 hours per week, Monday to Saturday) with a 45-minute commute requirement to the Inverness branch.

You will deliver great customer experiences across a range of banking moments, helping customers feel supported, respected and confident in managing their money with care and clarity.