Customer Service Agent (Apprentice)

Marston Holdings Limited; Inverness; Hybrid; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Health Cash Plan

Staff discounts

24 days annual leave

Job summary

Marston Holdings Limited is recruiting an Apprentice Customer Service Agent based in Inverness. You will engage with customers across multiple channels, helping them find solutions from payments to queries, while receiving guidance and progressing through development pathways.

You will handle cases via calls, live chat, email and letters, with training provided to grow in a supportive contact centre environment and progress within the company’s development pathway.

Qualifications

• Experience of handling customer queries.
• Effective communication and organisational skills.
• Good understanding and use of Microsoft Office Applications.
• Excellent telephone manner.
• Strong time management and organisational skills.
• Be committed to attending training sessions and 1-2-1’s with the training provider.

Responsibilities

• Handle customer cases via inbound/outbound calls, live chat, email and letters.
• Assist customers to find solutions, including payments and payment plans.
• Support customers through the service channels with coaching as they progress.

Skills

Customer query handling

Communication skills

MS Office

Telephone manner

Time management

Training commitment

Job description

Customer Service Agent (Apprentice)

Location: Inverness

Marston Holdings Limited has an excellent opportunity to WORK EARN and Learn!

As an Apprentice Customer Service Agent with Marston Holdings Ltd you will have a pivotal role in our contact centre engaging with customers and helping them find a solution whether that’s processing payments agreeing a payment plan or helping them resolve a query.You will handle customer cases from different service channels starting with inbound and outbound calls and moving onto live chat email and letter correspondence.Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

What we are looking for:

• Experience of handling customer queries
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent telephone manner
• Strong time management and organisational skills
• Be committed to attending training sessions and 1-2-1’s with the training provider

What's in it for you?

• Office based
• 37.5 hours per week
• Work towards a Modern Apprenticeship in Digital Application Systems SQF Level 6
• Enhanced Maternity and Paternity Package(subject to eligibility criteria)
• 24 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits from discounts on high street and online shopping to travel socialising and wellbeing

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell we are the UK's largest judicial services company and pioneers in clean air technology offering services that support local and central government utilities and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.