Customer Service Agent

Marston Holdings Limited; Inverness; Hybride; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Bank holidays

Pension scheme

Staff discounts

Training and development

Résumé du poste

Marston Holdings Ltd is recruiting Customer Service Agents for a fixed-term role in our Inverness contact centre. You will handle inbound calls, process payments, and support customers with applications and account queries, delivering clear and fair service.

You will work across channels, maintain accurate records, and follow guidelines to ensure customers receive the right help. Training and ongoing support are provided.

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Confident using Microsoft Office applications.
• Able to work independently as well as part of a team.

Responsabilités

• Handle inbound customer calls.
• Take and process payments accurately.
• Support customers with applications and account queries.
• Manage sensitive or difficult conversations with confidence and empathy.
• Update customer records using internal systems.

Connaissances

Communication skills

Empathy

Organisational skills

MS Office

Outils

CRM systems

Microsoft Office

Description du poste

Customer Service Agent

Full Time – Fixed Term (3Months)

Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team.

If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you.

In this role, you will support members of the public across a variety of channels: over the phone, email, and in writing — always providing clear, fair, and professional support. Youwill be working in one of several specialist teams, which might include reviewing evidence, responding to letters, handling calls, or assessing video footage — all while following guidelines and making sure every customer gets the right help.

What You Will Be Doing:

• Handling inbound customer calls
• Taking and processing payments accurately
• Supporting customers with applications and account queries
• Managing sensitive or difficult conversations with confidence and empathy
• Updating customer records using internal systems

What We Are Looking For:

• Experience handling and resolving challenging customer situations
• Excellent communication and listening skills
• Strong organisational and time management abilities
• Confident using Microsoft Office applications
• A professional and friendly phone manner
• Able to work independently as well as part of a team

What’s in It for You?

• Supportive, dynamic and friendly team
• Competitive annual leave: 25 days annual leave plus bank holidays.
• Enhanced maternity/paternity packages(eligibility criteria apply)
• Pension scheme
• Access to a suite ofstaff benefits: discounts on shopping, travel, leisure and wellbeing
• Work-life balance with only 1 in 3 Saturdays required.
• Shifts between 8am and 8pm, Monday to Friday.
• Ongoing training and support to help you maximise your potential.

Who We Are:

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built aroundpositive outcomes for people and communities. With5,000+ employeesand a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

We are proud to be anequal opportunity employer–we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.
INDC