Fulfilment Manager - Prize & Rewards Agency | London Based + Hybrid Working

Strata; London; On-site; GBP 30,000 - 40,000; Part time

Job summary

A leading travel agency in London is looking for a Travel and Fulfilment Manager who is fluent in Spanish. You will manage bespoke travel arrangements for clients and ensure exceptional customer service. Key responsibilities include booking complex itineraries worldwide and maintaining supplier relationships. The ideal candidate has strong organizational skills and excels under pressure. Part-time hours can be considered for the right individual.

Qualifications

• Fluent in English and Spanish with good verbal and written communication skills.
• Passionate about providing a first-class customer service.
• Exceptional organization and problem-solving skills with attention to detail.

Responsibilities

• Handle queries and questions from competition winners.
• Research and book complex travel itineraries globally.
• Establish new supplier relationships within the travel and goods industries.

Skills

Fluent in English and Spanish

Customer service

Organizational skills

Problem-solving skills

Time management

Tools

Excel

Word

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We have an exciting opening for a Spanish speaking, Travel and Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for lucky competition winners, VIP delegates and key clients from all over the world.

Who we are:

Part of the Strata Group, Element are a specialist agency creating brand experiences, prizes and rewards for brand, media and entertainment clients worldwide. We help them by creating and sourcing unique prize solutions, which we also organise and fulfil. We've created and fulfilled over 75,000 prizes to more than 40 countries worldwide.

The Role:

• Dealing courteously and attentively with any queries, questions or winner concerns;
• Researching and booking complex travel itineraries around the world;
• Providing all relevant paperwork to accounts as soon as bookings are made;
• Establishing new supplier relationships within the travel and goods industries;
• Working with suppliers to secure the most competitive rates and quotes;
• Meticulously maintaining and updating databases;
• Complex diary management;

About You:

• Fluent in English and Spanish, with good verbal and written communication skills
• A passion for providing a first-class customer service and a desire to 'go the extra mile';
• Have the ability to work to tight deadlines and thrive under pressure;
• Consider yourself enthusiastic, committed and are willing to roll your sleeves up;
• Have exceptional organisation and problem-solving skills with attention to detail;
• Highly self-managed and able to work unsupervised, backed up with team support;
• Exceptional time management and ability to prioritise workload;
• Numerical accuracy and proficiency with Excel and Word;
• A positive outlook and can-do approach
• For the right candidate we can consider part time hours - minimum 4 days a week