Fulfillment Center Manager (all genders)

zooplus AG; Coventry; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading pet e-commerce platform is seeking a Fulfillment Center Manager in Coventry. The role involves managing logistics relationships, driving process improvements, and ensuring compliance with quality standards. Candidates should have significant experience in logistics, particularly in e-commerce settings, and possess strong project management skills. This position offers a hybrid working model and various benefits including discounts and training opportunities.

Benefits

20% discount in our zooplus shop

Internal and external training

Team events

SimplyHealth Cash Plan

Group Life Insurance

Qualifications

• Several years of experience in logistics, preferably in e-commerce.
• Experience leading medium to complex projects.
• Sound understanding of fulfillment processes.

Responsibilities

• Manage relationships with logistics providers
• Monitor supplier performance and lead corrective actions
• Drive continuous improvement of warehouse processes
• Direct reporting to the Regional Manager Fulfillment Operations
• Develop and implement process standards.

Skills

Experience in 3rd party logistics

Process and material flow analysis

Project leadership

E-commerce fulfillment understanding

Job description

Overview

Fulfillment Center Manager (all genders) – Full-time, Department: Operations & Logistics.

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We are on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, these values inspire us to grow, raise the bar for our customers and fuel a pet-first business.

This role can be based in either our London office at 2 Eastbourne Terrace, London, or at our Fulfillment Center Zooplus & DIRKS Consumer Logistics Limited, Carbon 207, Coventry CV3 4FJ, United Kingdom.

In order to supply our customers across Europe quickly and follow our quality standards, our European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network.

Responsibilities

• Manage relationships and act as a liaison between the logistics service provider and Zooplus
• Monitoring and managing supplier performance, KPIs and supplier reports and leading corrective actions
• Conducting weekly business reviews and GEMBA walks, including the follow-up of identified issues
• Analyzing service levels and cost
• Drive continuous improvement of warehouse processes in collaboration with the logistics service providers
• Support and lead projects related to operations linked to continuous improvement and customer satisfaction
• Close cooperation with headquarter and cross-functional teams across Europe
• Drive Zooplus quality expectations and standards together with our external Logistics-Service-Provider
• Controlling and improving material flow processes proactively and reacting in a timely manner for issue resolution
• Responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness
• Direct reporting to the Regional Manager Fulfillment Operations
• Help to drive the strategic development of the Fulfillment Team
• Collaborate with the service provider and the Engineering team to investigate further capacity increase projects
• Contributing to monthly and quarterly business reviews

End-to-end responsibility as Subject-Matter Expert for FC network-related processes:

• Develop process standards and implement them, request and support design metrics, KPIs, tools and dashboards;
• Train other FC managers on the processes
• Lead processes related to regular metrics reviews and benchmarking with all FC managers
• Taking over the responsibility for more than one FC

• Several years of experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred) or experience leading as site leader of a warehouse
• Profound methodological competence in process and material flow analysis, intralogistics
• Experience in leading medium to complex projects
• Sound understanding of e-commerce fulfillment processes and technical requirements

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote.

Benefits

Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
SimplyHealth Cash Plan
Group Life Insurance

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Job Location