Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Pontypridd; Sur place; GBP 29 000 - 36 000; Plein temps

Résumé du poste

Government Recruitment Service is recruiting a Verification Assurance Officer for North West and Wales. The role is based in Pontypridd, working face-to-face from Jobcentre locations to identify fraud at the frontline and strengthen verification controls. You will interview claimants, verify documents, and educate customers on responsibilities.

Travel between sites may be required; the post is permanent and full-time, with a salary of £32,700 per year.

Qualifications

• Interview claimants and verify documents for identification, housing costs and childcare elements.
• Identify fraud indicators and strengthen frontline verification controls.
• Educate customers on responsibilities and consequences of non-compliance.

Responsabilités

• Interview claimants and conduct verification activities across sites.
• Verify documents for identity, housing costs and childcare elements of Universal Credit.
• Lead review meetings when evidence is consolidated with the team.
• Provide feedback on fraud trends to risk and intelligence units.
• Lead customer education sessions on responsibilities and consequences of non-compliance.
• Maintain and report Management Information as directed by analysts.
• Frequent travel between sites may be required.
• Role must be based in Jobcentre location; hybrid/home working not available.

Connaissances

Interviewing claimants

Fraud awareness

Clear communication

Description du poste

Government Recruitment Service is recruiting a Verification Assurance Officer for North West and Wales. The role is based in Pontypridd, working face-to-face from Jobcentre locations to identify fraud at the frontline and strengthen verification controls. You will interview claimants, verify documents, and educate customers on responsibilities.

Travel between sites may be required; the post is permanent and full-time, with a salary of £32,700 per year.