Frontline Fraud Verification Officer

Government Recruitment Service; Pontypool; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer for North West and Wales, based in Pontypool. The role is full-time and permanent, requiring on-site work with travel between sites as needed.

You will interview claimants, verify documents, and work with Jobcentre colleagues to strengthen fraud controls in the welfare system. You will also contribute to customer education, deliver MI updates, and ensure accurate reporting to analysts and performance teams.

Qualifications

• Experience interviewing claimants and gathering evidence for verification purposes.
• Excellent communication skills for staff and claimants, with strong attention to detail.

Responsibilities

• Conduct initial and additional evidence interviews with claimants and verify documents.
• Collaborate with Jobcentre colleagues to strengthen fraud controls at the frontline.
• Provide regular MI updates and feedback to analysts and performance teams.
• Lead customer education sessions to explain responsibilities and consequences of non-compliance.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer for North West and Wales, based in Pontypool. The role is full-time and permanent, requiring on-site work with travel between sites as needed.

You will interview claimants, verify documents, and work with Jobcentre colleagues to strengthen fraud controls in the welfare system. You will also contribute to customer education, deliver MI updates, and ensure accurate reporting to analysts and performance teams.