Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Knowsley; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is recruiting a Verification Assurance Officer for the North West and Wales region. The role requires interviewing claimants and working on-site at Jobcentre locations to strengthen fraud controls and verification processes.

You will educate customers on responsibilities, collaborate with Jobcentre colleagues, and provide MI to performance teams. Travel between sites may be needed as required.

Qualifications

• Must work on-site at Jobcentre locations; hybrid/home working not allowed.
• Ability to conduct robust interviews and gather evidence for verification.

Responsibilities

• Conduct initial and further evidence interviews with claimants.
• Verify documents for identification, housing costs, and childcare costs elements of Universal Credit.
• Lead customer education sessions on fraud responsibilities and consequences.
• Maintain accurate Management Information (MI) as directed by analysts.
• Provide regular feedback on fraud trends to risk and intelligence teams.

Skills

Interviews

Communication

MI reporting

Collaboration

Job description

Government Recruitment Service is recruiting a Verification Assurance Officer for the North West and Wales region. The role requires interviewing claimants and working on-site at Jobcentre locations to strengthen fraud controls and verification processes.

You will educate customers on responsibilities, collaborate with Jobcentre colleagues, and provide MI to performance teams. Travel between sites may be needed as required.