Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Amlwch; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

The Government Recruitment Service is seeking a Verification Assurance Officer for North West and Wales to join a frontline team. The role focuses on identifying and tackling fraud at Jobcentres and Service Centres, strengthening verification processes and educating customers on responsibilities.

The post requires on-site work at Jobcentre locations with face-to-face claimant interactions; hybrid or home working is not considered. Travel between sites may be required.

Responsibilities

• Conduct robust interviews where there is suspicion about the validity of documents used for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Lead customer education sessions with Jobcentre colleagues to clarify customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
• Provide regular feedback at office meetings on fraud trends, patterns, and detection techniques, feeding information to specialist risk and intelligence teams within DWP.

Job description

The Government Recruitment Service is seeking a Verification Assurance Officer for North West and Wales to join a frontline team. The role focuses on identifying and tackling fraud at Jobcentres and Service Centres, strengthening verification processes and educating customers on responsibilities.

The post requires on-site work at Jobcentre locations with face-to-face claimant interactions; hybrid or home working is not considered. Travel between sites may be required.