Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Holywell; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is hiring a Verification Assurance Officer for North West and Wales, based in Holywell. The role focuses on frontline fraud prevention within Jobcentre and Service Centre sites, requiring in-person interviews and collaboration with colleagues to strengthen verification controls.

You will educate customers on responsibilities, report trends, and support the Enhanced Review Team with evidence. Regular travel between sites may be required. Permanent, full-time post.

Qualifications

• Excellent communication skills and ability to convey information clearly.
• Experience in fraud prevention or verification processes is beneficial.
• Ability to work on the frontline with colleagues to prevent fraud entering the welfare system.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
• Frequent travel between sites may be required depending on business needs.

Skills

Great communication

Interviewing

Fraud awareness

Job description

Government Recruitment Service is hiring a Verification Assurance Officer for North West and Wales, based in Holywell. The role focuses on frontline fraud prevention within Jobcentre and Service Centre sites, requiring in-person interviews and collaboration with colleagues to strengthen verification controls.

You will educate customers on responsibilities, report trends, and support the Enhanced Review Team with evidence. Regular travel between sites may be required. Permanent, full-time post.