Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Llantrisant; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is recruiting a Verification Assurance Officer to work across North West and Wales. The role entails interviewing claimants and collaborating with Jobcentre colleagues to verify evidence and prevent fraud on the frontline.

The job requires on-site work at Jobcentre locations, with no hybrid or home-working options. Expect travel between sites as needed, and involvement in customer education on fraud prevention.

Qualifications

• Interviews and evidence gathering for verification of identification and welfare costs.
• Strong communication to educate customers on responsibilities and fraud awareness.
• Data handling and reporting through Management Information (MI) systems.

Responsibilities

• Conduct initial and follow-up evidence interviews with claimants and Jobcentre colleagues.
• Collaborate with Service Centre teams to verify documents and prevent fraud on the frontline.
• Lead customer education sessions with Jobcentre colleagues on responsibilities and compliance.
• Maintain accurate MI and report trends to analysts and performance teams.
• Frequent travel between sites may be required.

Job description

Government Recruitment Service is recruiting a Verification Assurance Officer to work across North West and Wales. The role entails interviewing claimants and collaborating with Jobcentre colleagues to verify evidence and prevent fraud on the frontline.

The job requires on-site work at Jobcentre locations, with no hybrid or home-working options. Expect travel between sites as needed, and involvement in customer education on fraud prevention.