Frontline Fraud Verification & Prevention Officer

Government Recruitment Service; Cwmbran; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer for the North West and Wales region, based in a Jobcentre location in Cwmbran. The role focuses on identifying and tackling fraud at the frontline and educating customers on responsibilities.

The role requires face-to-face interviews with claimants, with no hybrid or home working. It is a full-time, permanent position with travel between sites as needed.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews and verification activities.
• Conduct robust interviews to verify documents for identification, housing costs, children and childcare costs in Universal Credit.
• Lead review meetings with customers and the Enhanced Review Team when evidence is requested.
• Provide regular feedback on fraud trends to specialists risk and intelligence teams.
• Lead customer education sessions to clarify responsibilities and consequences of non-compliance.
• Collate and maintain accurate Management Information as directed by analysts and performance teams.
• Frequent travel between sites may be required.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer for the North West and Wales region, based in a Jobcentre location in Cwmbran. The role focuses on identifying and tackling fraud at the frontline and educating customers on responsibilities.

The role requires face-to-face interviews with claimants, with no hybrid or home working. It is a full-time, permanent position with travel between sites as needed.