Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Ilkeston; Sur place; GBP 29 000 - 35 000; Plein temps

Résumé du poste

Government Recruitment Service is hiring a Verification Assurance Officer (Central) in Ilkeston, United Kingdom. The role focuses on identifying and tackling fraud on the frontline, preventing it from entering the welfare system, and meeting fraud, error and debt objectives.

You will conduct initial and further evidence interviews, educate customers about responsibilities, and work closely with Jobcentre colleagues. Travel between sites may be required; hybrid/home working is not allowed.

Responsabilités

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Description du poste

Government Recruitment Service is hiring a Verification Assurance Officer (Central) in Ilkeston, United Kingdom. The role focuses on identifying and tackling fraud on the frontline, preventing it from entering the welfare system, and meeting fraud, error and debt objectives.

You will conduct initial and further evidence interviews, educate customers about responsibilities, and work closely with Jobcentre colleagues. Travel between sites may be required; hybrid/home working is not allowed.