Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Kirkby-in-Ashfield; On-site; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service in the United Kingdom seeks a Verification Assurance Officer (Central) to strengthen verification controls on the front line and work with Jobcentre colleagues face to face at sites across regions. The role is permanent and full time, based at Kirkby-in-Ashfield, with some travel between sites as required.

You will interview claimants, verify identification and welfare-related documents, educate customers on responsibilities, and feed insights to fraud-risk teams

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
• Frequent travel between sites may be required depending on business needs.

Job description

Government Recruitment Service in the United Kingdom seeks a Verification Assurance Officer (Central) to strengthen verification controls on the front line and work with Jobcentre colleagues face to face at sites across regions. The role is permanent and full time, based at Kirkby-in-Ashfield, with some travel between sites as required.

You will interview claimants, verify identification and welfare-related documents, educate customers on responsibilities, and feed insights to fraud-risk teams