Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Oldbury; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in Oldbury is recruiting a Verification Assurance Officer (Central) to join a frontline team. The role focuses on identifying and tackling fraud at the point of interview, strengthening verification processes, and educating customers on their responsibilities.

You will work onsite at Jobcentre locations with frequent site movement as required to support fraud controls and welfare integrity.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
• Frequent travel between sites may be required depending on business needs.

Job description

Government Recruitment Service in Oldbury is recruiting a Verification Assurance Officer (Central) to join a frontline team. The role focuses on identifying and tackling fraud at the point of interview, strengthening verification processes, and educating customers on their responsibilities.

You will work onsite at Jobcentre locations with frequent site movement as required to support fraud controls and welfare integrity.