Frontline Verification & Fraud Officer

Government Recruitment Service; Halesowen; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer (Central) to support frontline fraud prevention across Jobcentre and Service Centres. The role focuses on in-person interviews and verification activities to prevent fraud entering the welfare system.

Based in Halesowen, the position is full-time and on-site, with travel between sites as required. The role emphasizes educating claimants on responsibilities and working with colleagues to strengthen verification controls.

Qualifications

• Experience conducting interviews and verification activities.
• Strong communication skills and ability to educate others on responsibilities.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer (Central) to support frontline fraud prevention across Jobcentre and Service Centres. The role focuses on in-person interviews and verification activities to prevent fraud entering the welfare system.

Based in Halesowen, the position is full-time and on-site, with travel between sites as required. The role emphasizes educating claimants on responsibilities and working with colleagues to strengthen verification controls.