Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Abergavenny; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to join a frontline team in Wales and the North West. The role focuses on interviewing claimants, verifying documents for Universal Credit, and strengthening fraud controls on the front line.

You will work face-to-face at Jobcentre locations, with no hybrid or home working. Key tasks include interviews, evidence review, MI reporting, and delivering customer education sessions.

Qualifications

• Excellent communication skills to educate claimants and colleagues.
• Ability to conduct robust interviews and manage sensitive information.

Responsibilities

• Interview claimants and verify identification and housing cost documents.
• Work with Jobcentre and Service Centre colleagues on evidence interviews and verification.
• Provide feedback on fraud trends at office meetings.
• Lead customer education sessions on responsibilities and consequences of non-compliance.
• Maintain accurate Management Information (MI) for analysts and performance teams.
• Frequent travel between sites as required.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer to join a frontline team in Wales and the North West. The role focuses on interviewing claimants, verifying documents for Universal Credit, and strengthening fraud controls on the front line.

You will work face-to-face at Jobcentre locations, with no hybrid or home working. Key tasks include interviews, evidence review, MI reporting, and delivering customer education sessions.