Frontline Fraud Verification Officer

Government Recruitment Service; Machynlleth; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service seeks a Verification Assurance Officer to operate across North West and Wales, focusing on frontline fraud prevention and verification for Universal Credit claims. You will interview claimants, verify documents, and collaborate with Jobcentre colleagues to strengthen fraud controls.

As a key liaison, you will educate customers on responsibilities and contribute to MI reporting, ensuring timely detection of fraud while supporting the wider Fraud, Error and Debt

Qualifications

• Experience conducting interviews to verify information and documents.
• Ability to explain fraud risks and responsibilities clearly to claimants and staff.
• Strong interpersonal skills to engage with Jobcentre colleagues and customers.

Responsibilities

• Conduct initial and follow-up evidence interviews to verify claims.
• Assess documentation for verification of identification, housing costs, and childcare costs elements.
• Lead customer education sessions with Jobcentre colleagues on fraud risks and responsibilities.
• Provide regular feedback on fraud trends and share insights with risk teams.
• Maintain accurate management information (MI) as directed by analysts.
• Travel between sites may be required to support multiple locations.

Skills

Interviewing

Fraud awareness

Communication

Data interpretation

Stakeholder engagement

Tools

MI dashboards

Job description

Government Recruitment Service seeks a Verification Assurance Officer to operate across North West and Wales, focusing on frontline fraud prevention and verification for Universal Credit claims. You will interview claimants, verify documents, and collaborate with Jobcentre colleagues to strengthen fraud controls.

As a key liaison, you will educate customers on responsibilities and contribute to MI reporting, ensuring timely detection of fraud while supporting the wider Fraud, Error and Debt