Frontline Fraud Verification Officer

Government Recruitment Service; Pwllheli; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to join a new team in North West and Wales. The role focuses on identifying and tackling fraud at the frontline within Jobcentre and Service Centre sites.

You will interview claimants, verify documents for Universal Credit elements and collaborate with colleagues to strengthen fraud controls. Frequent site travel is required; hybrid or home working is not available.

Qualifications

• Excellent communication and interview skills for frontline verification of identification, housing costs, and childcare elements.
• Ability to work with Jobcentre colleagues to identify fraud and educate claimants on responsibilities.
• Willingness to travel between sites as required by business needs.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer to join a new team in North West and Wales. The role focuses on identifying and tackling fraud at the frontline within Jobcentre and Service Centre sites.

You will interview claimants, verify documents for Universal Credit elements and collaborate with colleagues to strengthen fraud controls. Frequent site travel is required; hybrid or home working is not available.