Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Ammanford; On-site; GBP 29,000 - 36,000; Full time

Job summary

The Government Recruitment Service is seeking a Verification Assurance Officer for North West and Wales to join a new frontline team supporting Jobcentre and Service Centre operations. The role focuses on identifying and tackling fraud at the point of contact, helping to prevent fraud entering the welfare system and improving verification controls.

As a great communicator, you will interview claimants face-to-face, support education on responsibilities, and work with colleagues to strengthen

Qualifications

• Face-to-face verification interview skills and strong communication.
• Ability to collaborate with Jobcentre colleagues and service centres.
• Experience in fraud awareness or prevention is beneficial.

Responsibilities

• Conduct initial and further evidence interviews with claimants to verify information.
• Assess documents for verification of identification and welfare costs elements of Universal Credit.
• Conduct review meetings with customers when evidence is brought in for claims.
• Provide regular feedback on fraud trends to analysts and risk/intelligence teams.
• Lead customer education sessions with Jobcentre colleagues on responsibilities and consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed.

Job description

The Government Recruitment Service is seeking a Verification Assurance Officer for North West and Wales to join a new frontline team supporting Jobcentre and Service Centre operations. The role focuses on identifying and tackling fraud at the point of contact, helping to prevent fraud entering the welfare system and improving verification controls.

As a great communicator, you will interview claimants face-to-face, support education on responsibilities, and work with colleagues to strengthen