Frontline Verification and Fraud Prevention Officer

Government Recruitment Service; Aberystwyth; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service seeks a Verification Assurance Officer for North West and Wales, based in Aberystwyth. You will work on the frontline with Jobcentre colleagues to conduct interviews, verify documents and prevent fraud in Universal Credit claims.

The role requires face-to-face engagement at Jobcentre sites, with travel between sites, and no hybrid or home-working. You will contribute to fraud control improvements and staff awareness, helping protect welfare and support customers to

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
• Frequent travel between sites may be required depending on business needs.

Job description

Government Recruitment Service seeks a Verification Assurance Officer for North West and Wales, based in Aberystwyth. You will work on the frontline with Jobcentre colleagues to conduct interviews, verify documents and prevent fraud in Universal Credit claims.

The role requires face-to-face engagement at Jobcentre sites, with travel between sites, and no hybrid or home-working. You will contribute to fraud control improvements and staff awareness, helping protect welfare and support customers to