Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Northwich; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in the North West and Wales region is recruiting a Verification Assurance Officer to work on-site at Jobcentre locations. You will interview claimants, verify documents and support fraud prevention on the frontline, aligning with welfare strategies and performance targets.

The role requires collaboration with Jobcentre colleagues, regular MI reporting, and delivering customer education to clarify responsibilities and consequences of non-compliance.

Qualifications

• Ability to interview claimants and collaborate with Jobcentre colleagues face-to-face.
• Strong communication skills and the ability to raise fraud awareness among colleagues.
• Willingness to travel between sites if required.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Skills

Interviewing

Fraud awareness

Communication

Job description

Government Recruitment Service in the North West and Wales region is recruiting a Verification Assurance Officer to work on-site at Jobcentre locations. You will interview claimants, verify documents and support fraud prevention on the frontline, aligning with welfare strategies and performance targets.

The role requires collaboration with Jobcentre colleagues, regular MI reporting, and delivering customer education to clarify responsibilities and consequences of non-compliance.