Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Altrincham; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is recruiting a Verification Assurance Officer to join a new team across the North West and Wales. The role focuses on identifying and preventing fraud at the frontline, working with Jobcentre colleagues to verify identification, housing costs, and other Universal Credit elements.

The successful candidate will interview claimants, participate in evidence reviews, and provide education to customers about responsibilities and the consequences of non-compliance.

Qualifications

• Very strong interview and verification skills.
• Ability to explain complex rules to customers.
• Experience supporting fraud prevention initiatives.

Responsibilities

• Conduct initial and follow-up evidence interviews for verification of identification and costs.
• Collaborate with Jobcentre colleagues to identify fraud indicators on the frontline.
• Lead customer education sessions on responsibilities and non-compliance consequences.
• Maintain accurate management information and feed trends to risk teams.
• Travel between sites may be required depending on business needs.

Job description

Government Recruitment Service is recruiting a Verification Assurance Officer to join a new team across the North West and Wales. The role focuses on identifying and preventing fraud at the frontline, working with Jobcentre colleagues to verify identification, housing costs, and other Universal Credit elements.

The successful candidate will interview claimants, participate in evidence reviews, and provide education to customers about responsibilities and the consequences of non-compliance.