Frontline Team Manager - Drive Service & Results

Marks and Spencer; Exeter; On-site; GBP 28,000 - 38,000; Full time

Job summary

Marks & Spencer in Exeter is seeking a Team Manager in Food to lead from the shop floor, drive standout service, and deliver strong commercial results. You’ll coach a multiskilled team, ensure standards, safety and availability, and embody our customer‑first culture in a fast-paced retail environment.

We’re looking for leaders who use data to inform decisions, communicate clearly, and inspire others to grow with M&S as it reshapes its stores for the next generation of customers.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness; able to use data to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Role model for great service, inclusion and M&S behavior.
• Leaders who raise the bar, back their people, and deliver results the right way.

Responsibilities

• Lead from the front on the shop floor to drive customer experience and commercial results.
• Set and maintain high standards of service, availability and safety.
• Coach and develop team to deliver five-star service and operational excellence.
• Use data and insight to drive results and improve store performance.
• Lead through change with resilience and positive leadership.

Skills

Team leadership

Data-driven decisions

Coaching & performance management

Commercial awareness

Communication skills

Adaptability

Digital literacy

Customer service mindset

Job description

Marks & Spencer in Exeter is seeking a Team Manager in Food to lead from the shop floor, drive standout service, and deliver strong commercial results. You’ll coach a multiskilled team, ensure standards, safety and availability, and embody our customer‑first culture in a fast-paced retail environment.

We’re looking for leaders who use data to inform decisions, communicate clearly, and inspire others to grow with M&S as it reshapes its stores for the next generation of customers.