Frontline Team Leader – Retail Excellence

Marks and Spencer; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Marks & Spencer is seeking a proactive Team Manager in Food to lead from the shop floor and drive high standards in a fast-paced retail environment. You will steer a multi-skilled team, deliver five-star service, and champion strong commercial performance through bold, data-informed decisions.

You will coach and develop colleagues, embrace change, and model inclusive, customer-first behaviours. This role requires resilient leadership and a hands-on approach on the shop floor.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with the ability to use data to drive results.
• Experience coaching, developing and performance-managing teams with clarity and empathy.

Responsibilities

• Lead from the shop floor, setting the pace and standards for the team.
• Inspire and develop a multi-skilled team to deliver strong commercial results.
• Use data and insight to monitor performance and drive improvements.
• Handle difficult conversations with confidence and fairness.

Skills

Team leadership

Retail experience

Data-driven decisions

Coaching & development

Customer service focus

Adaptable under pressure

Tools

POS systems

Job description

Marks & Spencer is seeking a proactive Team Manager in Food to lead from the shop floor and drive high standards in a fast-paced retail environment. You will steer a multi-skilled team, deliver five-star service, and champion strong commercial performance through bold, data-informed decisions.

You will coach and develop colleagues, embrace change, and model inclusive, customer-first behaviours. This role requires resilient leadership and a hands-on approach on the shop floor.