Frontline Team Leader: Service, Standards & Growth

Marks and Spencer; Dumfries; On-site; GBP 28,000 - 36,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, shaping our stores for the next generation of customers. You will set the pace, raise standards, and inspire your multi-skilled team to deliver standout service, strong commercial results, and great product presentation.

This role is hands-on and fast-paced, with a focus on coaching, data-informed trading, and creating a welcoming environment where every colleague feels valued and

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire and coach the team to deliver standout service and strong commercial results.
• Drive improvements in store standards, safety, availability and operational excellence.
• Use data and insight to trade effectively and respond to changing customer needs.

Skills

Team leadership

Retail experience

Commercial awareness

Data-driven decisions

Coaching & development

Communication skills

Adaptability

Job description

Marks & Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, shaping our stores for the next generation of customers. You will set the pace, raise standards, and inspire your multi-skilled team to deliver standout service, strong commercial results, and great product presentation.

This role is hands-on and fast-paced, with a focus on coaching, data-informed trading, and creating a welcoming environment where every colleague feels valued and