Frontline Retail Team Leader - Service, Growth & Excellence

Marks & Spencer; Cowes; On-site; GBP 28,000 - 42,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Food to lead from the shop floor, setting the pace and standards for the team. You will inspire colleagues to deliver standout service, strong commercial results and industry-leading standards in a fast-moving environment.

You will use data and insight to drive performance, coach and develop others, and manage change with empathy while modelling excellent service and inclusivity on every shift.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Strong commercial awareness with data and insight to drive results.
• Confident in difficult conversations and leading through change.
• Digital confidence and willingness to adopt new ways of working.

Responsibilities

• Lead from the shop floor, set pace and standards for the team.
• Inspire and coach your team to deliver standout service and strong commercial results.
• Use data and insight to drive commercial performance and decisions.
• Adapt to a fast-moving retail environment and lead through change.

Skills

Team leadership

Data-driven decisions

Coaching & development

Customer focus

Job description

Marks & Spencer is seeking a Team Manager in Food to lead from the shop floor, setting the pace and standards for the team. You will inspire colleagues to deliver standout service, strong commercial results and industry-leading standards in a fast-moving environment.

You will use data and insight to drive performance, coach and develop others, and manage change with empathy while modelling excellent service and inclusivity on every shift.