Frontline Team Leader – Fashion, Home & Beauty

MARKS&SPENCER; Exeter; On-site; GBP 26,000 - 34,000; Full time

Job summary

Marks & Spencer in Exeter is seeking a Team Manager to lead from the front in Fashion, Home & Beauty, shaping store experience and driving strong commercial results.

You will inspire a confident, people-first team on the shop floor, raising standards, delivering five-star service, and guiding colleagues through change with energy and integrity. This role thrives in a fast-moving retail environment where customer focus and inclusion are valued.

Qualifications

• Experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with ability to use data and insight to drive results.
• Proven coaching, development, and performance-management skills.
• Comfortable having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and openness to new ways of working.
• Natural role model for great service, inclusion and M&S values.

Responsibilities

• Lead from the front on the shop floor to deliver great service and commercial results.
• Set standards for safety, availability and operational excellence.
• Coach and develop team members, managing performance with empathy.
• Use data and insights to drive store performance and growth.
• Inspire a culture where colleagues feel valued and empowered.

Skills

Team leadership

Customer focus

Data-driven decisions

Coaching & development

Change management

Communication skills

Job description

Marks & Spencer in Exeter is seeking a Team Manager to lead from the front in Fashion, Home & Beauty, shaping store experience and driving strong commercial results.

You will inspire a confident, people-first team on the shop floor, raising standards, delivering five-star service, and guiding colleagues through change with energy and integrity. This role thrives in a fast-moving retail environment where customer focus and inclusion are valued.