Food Team Leader – Frontline, Service & Results

Marks and Spencer; Hedge End; On-site; GBP 26,000 - 38,000; Full time

Job summary

Marks & Spencer in the UK is seeking a Team Manager in Food to lead from the front on the shop floor, set the pace, and raise standards to deliver standout service and strong commercial results. This is a high-visibility leadership role that puts customers first and requires confident decision-making under pressure.

You’ll coach and develop a multiskilled team, use data to drive decisions, and handle bold conversations with energy and empathy to help the store meet its goals while upholding our

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Ability to use data and insights to drive results.
• Strong coaching and performance management capabilities.

Responsibilities

• Lead on the shop floor to set pace, raise standards and deliver five-star service.
• Inspire and develop a multiskilled team to achieve commercial targets.
• Coach, performance-manage and give clear feedback with empathy.
• Drive improvements using data, insights, and customer feedback.

Skills

Team leadership

Commercial awareness

Coaching & performance management

Communication & empathy

Change leadership

Job description

Marks & Spencer in the UK is seeking a Team Manager in Food to lead from the front on the shop floor, set the pace, and raise standards to deliver standout service and strong commercial results. This is a high-visibility leadership role that puts customers first and requires confident decision-making under pressure.

You’ll coach and develop a multiskilled team, use data to drive decisions, and handle bold conversations with energy and empathy to help the store meet its goals while upholding our