Frontline Team Leader - Food Retail Excellence

Marks & Spencer Plc; York and North Yorkshire; Remote; GBP 32,000 - 40,000; Full time

Job summary

Marks & Spencer Plc is seeking a Designate Team Manager for UK operations. You will lead from the shop floor, setting pace, raising standards and inspiring a multi-skilled team to deliver standout service and strong commercial results, even under pressure.

We are looking for confident, people-first leaders who thrive in fast-moving environments and can coach and develop others while embracing change and new ways of working. This role emphasizes service excellence and inclusion on the shop floor.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness; uses data/insight to drive results.
• Able to coach, develop and performance-manage with clarity and empathy.
• Comfortable with difficult conversations and change.
• Digital confidence and openness to new ways of working.

Responsibilities

• Lead on the shop floor to set pace, raise standards and deliver strong commercial results.
• Inspire and develop a multi-skilled team with high service standards.
• Own standards, safety, availability and operational excellence.
• Use data and insight to drive performance and commercial results.
• Model great service, inclusion, and M&S values.

Skills

Team leadership

Data-driven

Coaching

Difficult conversations

Adaptability

Digital confidence

Inclusion

Job description

Marks & Spencer Plc is seeking a Designate Team Manager for UK operations. You will lead from the shop floor, setting pace, raising standards and inspiring a multi-skilled team to deliver standout service and strong commercial results, even under pressure.

We are looking for confident, people-first leaders who thrive in fast-moving environments and can coach and develop others while embracing change and new ways of working. This role emphasizes service excellence and inclusion on the shop floor.