Frontline Team Leader - Elevate Service & Results

Marks and Spencer; Pudsey; On-site; GBP 26,000 - 34,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Food to lead from the front on the shop floor, set the pace, and inspire a team to deliver standout service, sharp service, and strong commercial results in a fast-moving retail environment.

You will champion a multi-skilled team, drive standards and safety, and use data and insights to continuously improve performance while delivering five-star customer experiences on the shop floor.

Qualifications

• Proven experience leading teams in fast-paced retail environments.
• Strong commercial awareness with ability to use data to drive results.
• Ability to coach, develop and performance‑manage with clarity.

Responsibilities

• Lead shop-floor operations and ensure standout service and commercial results.
• Coach and develop a multi-skilled team, setting clear performance expectations.
• Use data and insights to drive decisions and improve standards and availability.

Skills

Team leadership

Retail management

Data-driven decision making

Customer service excellence

Job description

Marks & Spencer is seeking a Team Manager in Food to lead from the front on the shop floor, set the pace, and inspire a team to deliver standout service, sharp service, and strong commercial results in a fast-moving retail environment.

You will champion a multi-skilled team, drive standards and safety, and use data and insights to continuously improve performance while delivering five-star customer experiences on the shop floor.