Frontline Team Manager: Elevate Service & Growth

Marks and Spencer; Scarborough; On-site; GBP 24,000 - 32,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, setting the pace and driving standards. You will inspire a multi-skilled team to deliver standout service, sharp product knowledge and strong commercial results, even when the pressure is on.

This role requires confident, people-first leadership, with the ability to coach others, use data for decisions, and adapt to change while modelling excellent customer service and inclusion.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting the pace and raising standards.
• Inspire your team to deliver standout style, sharp service and strong commercial results.
• Take ownership of safety, availability and operational excellence while delivering results under pressure.
• Coach and empower colleagues, develop talent and drive continuous improvement.

Job description

Marks & Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, setting the pace and driving standards. You will inspire a multi-skilled team to deliver standout service, sharp product knowledge and strong commercial results, even when the pressure is on.

This role requires confident, people-first leadership, with the ability to coach others, use data for decisions, and adapt to change while modelling excellent customer service and inclusion.