Food Team Leader: Frontline Service & Growth

Marks & Spencer Plc; Liverpool; On-site; GBP 23,000 - 30,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom seeks a Team Manager in Food to lead from the shop floor, raise standards and inspire your team to deliver standout service and strong commercial results.

You will be a confident, people-first leader who thrives in fast-moving environments, coaching others and using data to drive decisions while embracing new ways of working. This role focuses on frontline leadership, not back-room management.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the ability to use data and insight to drive results.
• Coaching, developing and performance-managing with clarity and empathy.
• Confident in having constructive, sometimes difficult conversations.

Responsibilities

• Lead from the shop floor, setting pace and standards across the team.
• Inspire and develop a multiskilled team to deliver great service and commercial results.
• Use data and insight to drive decisions and improvements in store performance.
• Champion customer service, inclusion and M&S behaviours under pressure.

Skills

Leadership

Customer-focused

Data-driven

Communication

Tools

POS systems

Job description

Marks & Spencer Plc in the United Kingdom seeks a Team Manager in Food to lead from the shop floor, raise standards and inspire your team to deliver standout service and strong commercial results.

You will be a confident, people-first leader who thrives in fast-moving environments, coaching others and using data to drive decisions while embracing new ways of working. This role focuses on frontline leadership, not back-room management.