Frontline Team Leader: Shop Floor Excellence

Marks and Spencer; Reading; On-site; GBP 26,000 - 32,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Food to lead from the shop floor, setting the pace and inspiring a high-performing team. You will drive standards, service quality and commercial results in a fast-moving store environment.

You will coach and develop colleagues, use data to inform decisions, and model exceptional customer service while embracing new ways of working and changes in the business.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness and the ability to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset to lead through change.
• Digital confidence and openness to new ways of working.
• Natural role model for great service and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire and develop a multi-skilled team to deliver standout service and strong commercial results.
• Drive operational excellence, safety, availability and execution through the team.
• Utilise data and insight to trade effectively and improve customer experience.
• Coach, performance-manage and engage colleagues with clarity and empathy.

Skills

Team leadership

Commercial awareness

Data-driven decision making

Coaching & development

Communication

Change leadership

Digital confidence

Customer service mindset

Job description

Marks & Spencer is seeking a Team Manager in Food to lead from the shop floor, setting the pace and inspiring a high-performing team. You will drive standards, service quality and commercial results in a fast-moving store environment.

You will coach and develop colleagues, use data to inform decisions, and model exceptional customer service while embracing new ways of working and changes in the business.