Shopfloor Team Leader - Foods & Retail Excellence

Marks and Spencer; Peterborough; On-site; GBP 26,000 - 34,000; Full time

Job summary

Marks and Spencer in the United Kingdom is seeking a Team Manager for Foods. You'll lead from the front on the shop floor, setting pace, raising standards and inspiring your team to deliver standout style, sharp service and strong commercial results.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions and know how to bring the best out of others, while upholding M&S values and customer service excellence.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial sense; uses data and insights to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive, sometimes difficult conversations.
• Resilient and adaptable; able to lead through change.
• Digital confidence and openness to new ways of working.
• Natural role model for great service, inclusion and M&S values.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire and develop the team to deliver standout style, service and results.
• Drive strong commercial performance using insight and pace.
• Champion inclusion and M&S behaviours in daily work.
• Make bold decisions and manage through pressure.

Skills

Team leadership

Commercial awareness

Coaching & development

People management

Change leadership

Digital literacy

Customer service excellence

Inclusion

Job description

Marks and Spencer in the United Kingdom is seeking a Team Manager for Foods. You'll lead from the front on the shop floor, setting pace, raising standards and inspiring your team to deliver standout style, sharp service and strong commercial results.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions and know how to bring the best out of others, while upholding M&S values and customer service excellence.